Cognigy
Cognigy
Voice Agents Customer SupportSupport your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Cognigy’s AI Agents autonomously manage customer interactions with goal-oriented precision, combining structured automation in Enterprise Conversational AI with the power of LLMs. They handle both routine inquiries and complex tasks effectively and are controlled by human oversight. As a result, businesses can deliver highly personalized and efficient customer experiences that boost satisfaction and loyalty while streamlining operations. This empowers companies to optimize every interaction, reduce operational costs, and achieve measurable improvements in key performance metrics.
Cognigy Key Features
- Generative AI for personalized customer experiences
- Global language support with real-time translation
- High automation rates for customer service tasks
- Humanlike dialogues with empathetic responses
- Multimodal and omnichannel interactions
- Real-time AI coaching for agents
Cognigy Use Cases
- Agent assistance and productivity enhancement
- Customer support automation
- Integration with existing contact center systems
- Proactive customer service
- Voice and chat interactions
